Refund and Return Policy

Refund and Return Policy

Refund and Return Policy

If you have questions, please reach out to customer service on our contact page before making your purchase.

For all refund issues related to orders placed on www.mushroomfx.com, please contact us via this link.

We do not handle refunds for purchases made at independent retail locations. If you purchased a MushroomFX product at a retail location or through a website other than mushroomfx.com, you will need to deal directly with the store or website where you purchased it.

Return window

If you purchased from www.mushroomfx.com, you may request a return or refund as long as you notify us within 7 days of your order being delivered. Refunds are not considered, and no returns or exchanges will be granted, if you have not contacted us within 7 days from the date your order was delivered.

Returns for any reason (including change of mind)

MushroomFX accepts returns for both defective and non-defective products, including those due to buyer's remorse. To start a return for any reason, contact us through our contact page within 7 days of delivery. Once your return is approved, we will email you instructions and a return shipping label. Returns are made by mail. Please do not ship anything back before discussing return details with us.

There is no return shipping fee and no restocking fee on approved returns.

Damaged, unusable, or missing items

If a product arrives damaged or unusable, or if your shipment is missing any products, please notify us within 24 hours of arrival through this link.

Your message must contain:

  • Your order number in the subject line (for example: "DAMAGED PRODUCT / MISSING ITEMS – ORDER #_____")
  • A description of what happened
  • A photo of the product in question
  • A photo of the box
  • A photo of the packing slip

Once we receive this information, we will make a determination. This review process can take up to 5 business days (sometimes longer, depending on the issue). Failing to provide all requested information may result in automatic denial of your request.

In the event of a valid return or exchange, we will reach out with instructions on how to proceed. Do not ship anything before discussing shipping details with us.